TERMS OF USE AND END USER LICENCE AGREEMENT

Last Updated: 26 September 2026

About Us

Frolo is operated by Frolo Limited, a company registered in England and Wales with company number 11559309. Our registered office is 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF. You can contact us at support@frolo.co.uk (Monday to Friday, 9am to 6pm UK time).

About Our Terms

Thank you for downloading the Frolo app for iOS or Android (the "Application"). These Terms explain how you may use the Application and any services we make available through it (the "Services"). They are an agreement between you and Frolo Limited, not with any third party, including Apple or Google. Frolo is responsible for the Application and its content.

References to the Application include any updates to it.

Please read these Terms carefully before you use the Application. Frolo has two modes. Frolo Community is for single parents to make friends, get support and meet up. Frolo Dating is for single parents and people who would like to date a single parent. Our ethos is a positive community where everyone feels safe to share their stories, support one another and build their network.

Frolo does not tolerate abusive or objectionable content or behaviour. We may remove content, and remove members, that break these Terms, our Community Values, our Dating Values or our Child Safety Policy.

By downloading, installing or using the Application, or by clicking to accept these Terms, you agree:

to be bound by these Terms and the documents they refer to, including our Privacy Policy, Community Values, Dating Values and Child Safety Policy;
that you have read and understood these Terms; and
that you are 18 or over.

If you do not agree, please stop using and uninstall the Application.

Age Restriction and Verification

Frolo is strictly for people aged 18 and over. When you sign up, you must give your date of birth and confirm that you are 18 or over.

Since August 2026, new members complete a video selfie check, which compares a short selfie video with their profile photos to confirm they match. This check does not verify age. We may ask for more evidence of age if needed.

Anyone found to have misrepresented their age or identity will be permanently removed and may face further action. Frolo accepts no liability for users who get round our verification safeguards, except where the law says we cannot exclude it.

Free and Premium

The Application is free to download and Frolo is free to join. Some features need a Premium subscription.

Premium Subscriptions

Buying. Premium is bought through the Apple App Store or Google Play and paid to them. Prices and plan lengths are shown on the subscription screen before you buy.
Auto-renewal. Subscriptions renew automatically at the end of each period at the price then shown, unless you cancel at least 24 hours before the renewal date.
Cancelling. Cancel any time in your Apple ID or Google Play subscription settings. Deleting the app or your Frolo account does not cancel a subscription. After you cancel, Premium continues until the end of the period you have paid for.
Refunds. Refunds are handled by Apple or Google under their refund policies. We cannot issue refunds for store purchases ourselves.
Your 14-day cancellation right. UK consumers usually have 14 days to cancel a digital purchase. When you buy Premium, you ask for access to start straight away, and you agree that you lose this right once access begins. This does not affect your other legal rights, or refunds Apple or Google may give.

Child Safety and Prohibited Content

Frolo has a zero-tolerance policy for any content or behaviour that may threaten the safety of children or violate child protection laws. We are committed to complying with global child safety standards, including the UK Online Safety Act and international CSAE (Child Sexual Abuse and Exploitation) regulations.

The following are strictly prohibited on the Frolo platform:

Uploading, sharing, requesting, or linking to Child Sexual Abuse Material (CSAM) or Child Sexual Exploitation and Abuse (CSEA) content
Engaging in grooming, exploitation, or any form of inappropriate communication with, or about, minors
Uploading images, names, locations, or other identifiable information of children without appropriate legal consent
Attempting to misrepresent your age or identity to access or interact with the platform
Discussing, promoting, or soliciting illegal acts involving children or minors in any form

Frolo uses a combination of automated rules (for example, acting on reports from members) and moderation by our team to detect and investigate violations.

Violations will result in immediate account termination, and relevant information may be shared with appropriate law enforcement authorities, including the UK National Crime Agency (NCA), the Internet Watch Foundation (IWF), or other global regulators.

Please read our full Child Safety Policy.

User Conduct and Community Safety

We are committed to maintaining a safe, respectful, and supportive environment for all users. You agree not to:

Harass, bully, stalk, threaten, or intimidate other users
Impersonate any person or misrepresent your identity or affiliation
Upload or share content that is violent, sexually explicit, discriminatory, hateful, or otherwise unlawful
Share private or identifying information about others without their explicit consent
Engage in any behaviour that endangers the safety of children, vulnerable individuals, or other users

You must follow our Community Values and, in Frolo Dating, our Dating Values at all times while using the Application.

Reporting and Enforcement

Frolo provides in-app tools that allow users to report abusive, harmful, or unsafe content and behaviour, including content that may relate to child safety concerns. All reports are reviewed promptly and in accordance with internal escalation protocols, typically within 24 hours.

We reserve the right to take enforcement actions, including but not limited to:

Removing or restricting access to content
Warning or suspending accounts
Permanently banning accounts
Reporting users to law enforcement or child protection authorities where necessary

Complaints and Appeals

If you want to complain about content, another member, or how we handled a report, email support@frolo.co.uk. We will acknowledge your complaint and tell you what we decide.

If we remove your content, restrict your account or ban you, and you think we got it wrong, email support@frolo.co.uk within 30 days and tell us why. Someone who was not involved in the first decision will review it, and we will tell you the outcome.

Law Enforcement Cooperation

Frolo fully cooperates with law enforcement and child protection agencies in investigations involving illegal activity, including the exploitation or endangerment of children.

Where required by law or deemed necessary to protect individuals or the public, Frolo may share relevant account information, including metadata and user-generated content, with authorities. This will be done in compliance with applicable legal requirements and Frolo’s Privacy Policy.

Your Privacy and Personal Information

Your privacy is important to us. When you use the Application, Frolo may collect and use information about your device and usage, in accordance with our Privacy Policy. Please also review the applicable data use policies of your app store provider.

Frolo does not knowingly collect personal information from individuals under the age of 18. If we become aware that a user is underage or that we have collected data from a minor, we will delete that information promptly and may take additional action, including termination of the associated account.

Deleting your account. In the app, go to Settings, then My Account, then Delete Account. Or email data@frolo.co.uk or support@frolo.co.uk. Deleting your account does not cancel a Premium subscription; see Premium Subscriptions above.

Definitions

“Application” refers to the Frolo mobile software and any updates provided.

“Services” refers to all functionalities made available through the Application, including but not limited to the Frolo Community, Frolo Dating, messaging, user profiles, and related content.

“Content” means any text, images, audio, video, or other material submitted by users or made available on the Application.

“Subscription” means paid access to Premium features in Frolo Community and/or Frolo Dating.

Using the Application

You are granted a non-exclusive, non-transferable, revocable licence to use the Application and Services for personal, non-commercial purposes, in accordance with these Terms.

You may not:

Reverse engineer, decompile, or otherwise tamper with the Application
Use the Application in violation of any laws or regulations
Attempt to gain unauthorised access to user accounts or data
Use the Application to promote commercial services or spam

Frolo reserves the right to restrict access to the Application or suspend Services at any time, at our sole discretion.

Provisions Governing Use of the Application

All intellectual property rights in the Application and Services are owned by Frolo or its licensors. Users may not copy, modify, distribute, or create derivative works based on the Application.

Users retain rights to content they submit to Frolo but grant Frolo a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content as part of the Services.

The Application may include links to third-party platforms, which are governed by their own terms and privacy policies.

Updates and Availability

We may issue updates or patches to the Application from time to time. You may be required to download the latest version to continue using the Services.

We do not guarantee uninterrupted access to the Application. Availability may be affected by maintenance, technical issues, or other factors beyond our control.

Frolo reserves the right to suspend or terminate the Application or any part of the Services without notice.

Rights Ownership

Frolo and its licensors retain ownership of all intellectual property associated with the Application and Services. All rights not expressly granted to users are reserved by Frolo.

Additional Obligations

You are responsible for ensuring that your use of the Application complies with all applicable laws and regulations. You may not use the Application in any way that could damage Frolo's reputation or infringe on the rights of others.

App Store and Google Play

If you downloaded the Application from the Apple App Store:

These Terms are between you and Frolo Limited only, not Apple. Frolo, not Apple, is responsible for the Application and its content.
Your licence is to use the Application on Apple devices you own or control, as allowed by Apple's Usage Rules.
Frolo, not Apple, is responsible for maintenance and support. Apple has no obligation to provide any.
If the Application fails to meet any warranty that applies, you may tell Apple, and Apple will refund any purchase price you paid for it. To the extent the law allows, Apple has no other warranty obligation.
Frolo, not Apple, is responsible for handling any claims about the Application, including product liability claims, claims that it fails to meet legal or regulatory requirements, and consumer protection claims.
If anyone claims the Application infringes their intellectual property, Frolo, not Apple, is responsible for investigating, defending and settling it.
You confirm you are not in a country subject to a US government embargo or designated as "terrorist supporting", and you are not on any US government list of prohibited or restricted parties.
You must follow any third-party terms that apply when using the Application, such as your mobile network's terms.
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded the Application from Google Play, Google Play's terms also apply to your use of Google Play.

Term and Termination

These Terms remain in effect unless and until terminated by either party. You may terminate this agreement by deleting the Application and ceasing all use of the Services.

Frolo may suspend or terminate your access at any time for violations of these Terms, our Community Values or Dating Values, or applicable laws.

Our Liability to You

The Application and Services are provided "as is" and "as available". We do not promise they will be error-free or always available.

We are not responsible for any loss that was not foreseeable, or for business losses. Frolo is for personal use only.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law. Nothing in these Terms affects your legal rights as a consumer.

We are not responsible for how other members behave, online or when you meet in person. Please follow our safety advice when meeting anyone from Frolo.

Changes to These Terms

We may update these Terms from time to time, for example to reflect changes in the law or in Frolo. We will tell you about material changes in the Application at least 30 days before they take effect. If you do not agree, you can stop using Frolo and cancel any subscription before the changes take effect. If you keep using Frolo after that, the updated Terms apply.

General Terms

These Terms are governed by the laws of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in Scotland. If you live in Northern Ireland, you can also bring proceedings in Northern Ireland.

If any part of these Terms is found invalid or unenforceable, the rest stays in force.

If we do not enforce any part of these Terms straight away, we can still enforce it later.